Interview a local Customer Service provider Essay

Interview a local Customer Service provider - Essay Example ues that are raised by the customers including the difficult one in a manner that will leave the customer satisfied so that he or she does not cancel their contract with the company. 7. What is the best experience you have had providing customer service? The best experience that I have had in providing customer service to the clients of the company is definitely getting referrals from the customers that were served satisfactorily and enjoyed the services and products that are provided by the company. Such situations allow my colleagues and I to take ownership of each customer experience while cooperating to work as a team in order to make the delivery of the promises of the company while remaining friendly and helpful as well as thoughtful. 8. What is the worst experience you have had providing customer service? The worst experience I have had so far in dealing with dealing with the customers involve cases were the customers do not understand the terms of their contracts and end up thinking they are being ripped off or decide to withdraw their contracts altogether. In situations such as these, I try my best to explain the terms to the customer in a manner they can understand and regardless of their decisions after this, I assure them that the company will continue to keep their best interests at heart. 9. Have you been trained to deal with customers? If yes, how long was the training and what type of training did you receive? Yes, I have been trained to deal with customers so that I can provide better services that will make sure the customers are retained in the company. I was trained to be familiar with most of the assistive devices such as wheelchairs and listening devices among others which may be used by the clients with variable capabilities in order to make it easier for them to access the company’s goods and services. 10. If you have not been trained to deal with customers, do you feel that this type of training would help you to provide better